Refund policy

📦 Returns & Refunds – The Quick Version

We want your Unibox to be perfect every time. If something’s wrong, we’ll make it right.

• Damaged or wrong item? Let us know within 7 days and send us a quick photo.
• Our mistake? We’ll send you the right item or give you a full refund.
• Change of mind? Sorry—since our boxes are packed just for you (and often contain personal-use items), we can’t take them back.
• Bedding, kitchenware, and toiletries can’t be returned once opened (for hygiene reasons).

📧 Email support@unibox.ca with your order number and pics if there’s an issue.
We’ll get back to you in 2 business days—promise.